Privacy Policy

At Aura Stitch, we respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information.

1. Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you visit our website, boutique in London, or social media pages. This includes:

• Contact information (such as name, postal address, email address, and mobile or other phone number).
• Payment information (such as your payment card number, expiration date, delivery address, and billing address).
• Purchase history and bespoke design preferences.
• Contact preferences and details regarding your bag restoration requests.

2. How We Use the Information

Aura Stitch uses the information we collect to provide you with the luxury products and services you request. Specifically, we use your data to:

• Process your purchase transactions and maintain your design archives.
• Manage your bespoke design and restoration project accounts.
• Communicate about special events, artisanal workshops, and new collection launches.
• Enhance your luxury shopping experience through personalized website content.

3. Information We Share

We do not sell or otherwise disclose personal information about you, except as described here. We may share your personal information with our service providers who perform services on our behalf based on our instructions, such as shipping carriers delivering your handcrafted bags to your doorstep.

4. Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences going forward.

5. Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by email at [email protected] or write to us at:

Aura Stitch
John Street,
London, City of London,
SE11 6UD, United Kingdom